Service and Support

This Service and Support Section will provide you with even more information about our products, services and customer support. Learn more about how PVI can provide solutions to your water heating requirements by browsing through our Product and Documentation sections that includes submittal, piping, application information, and much more.

Please contact us if you do not find what you are looking for within this Service and Support section. We are constantly updating it and always appreciate your feedback.


Contact Customer Care

Contact our customer care team to report a warranty problem or for technical assistance with your PVI water heating product.

Please have your product model number, serial number and all relevant information pertaining to your problem ready when calling.

1-800-433-5654    Select Option 3

Mon. – Fri.: 8:00a.m. – 5:00p.m. CST
For after-hours service emergencies, call 1-800-433-5654 for live technical support.

Please tell us how we can help. Be sure to include your complete name and contact information. Email requests are typically answered by the next business day.

Browse Our Frequently Asked Questions

If you need help with your product, check our frequently asked questions.

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