Customer Support

For product selection, pricing and availability, please contact your local PVI sales representative via the “How to Buy” link above. For all other inquiries, please send us an email using the form below. Email requests are typically answered by the next business day.

Quick Help


Type of Inquiry*:
Customer Type*:
Product Group*:
Zip Code*:

Customer Service

Please have your product model number, serial number and relevant information ready when calling. 


After-Sale Technical Support

1-800-433-5654 option 1

Email: [email protected]

Support Hours: M-F 9:00 AM – 5:00 PM CST


Customer Solutions Admin Support

1-800-433-5654 option 2

Email: [email protected]


Warranty Inquiries 

Contact PVI sales representative via the How to Buy link


Parts, Pre-sale and Product Specification Inquires 

Contact a PVI sales representative here

Sales and Pricing

For inquiries regarding PVI's solutions, pricing, parts, pre-sale and product specifications, please use our rep locator tool to find the nearest PVI sales representative in your area.

Find My Rep

Contact Us

PVI Industries
425 W Everman Pkwy, St. 101
Fort Worth, TX 76134
Phone: 817-335-9531
Toll Free: 800-784-8326
Fax: 817-332-6742

Follow Us

The Perfect Pairing

Brigade is the perfect solution for restaurants with its ultra-compact design, small footprint and an integrated buffer to handle brief high-spike draws. An extremely energy efficient and durable water heater for a lower cost of ownership.

Learn More